The two private key components (wallet passphrase and encrypted private key) that are required to access your cryptocurrency assets are stored on your physical Ballet cryptocurrency wallet. If you lose your physical wallet, you will lose your access to the funds stored on it. Even our company cannot recover the funds, as there is no backup.
The Ballet Crypto app is a companion app to your Ballet wallet. When using the app, your assets are kept completely offline on your wallet. The app does not store the credentials of your wallet and cannot access your private key. Your assets are kept offline and no one can hack or otherwise gain access to your funds through the app.