General FAQ

Product Usage

• Swap Cryptocurrency (REAL Series & PRO Series)
• Send Cryptocurrency (PURE Bitcoin)
• Deposit Cryptocurrency (PURE Bitcoin)
• Send Cryptocurrency (Crypto Gift Card)
• Deposit Cryptocurrency (Crypto Gift Card)
• Send Crypto to Multiple Addresses or Ballet Products

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Security & Trust

• Are Ballet wallets durable?
• Can I use the mobile app to set a new wallet passphrase?
• What can I do if my Ballet wallet is lost or stolen?

Logistics

• Where to purchase and how long will it take?
• What are the applicable VAT charges?
• The tracking number shows Delivered but not received.
• How to know if the order has been shipped?
• Shipping delay.
• Why do some Ballet products have a long delivery time?