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Geek FAQ

General FAQ

Product Usage

  • Swap Cryptocurrency (REAL Series & PRO Series)
  • Send Cryptocurrency (PURE Bitcoin)
  • Deposit Cryptocurrency (PURE Bitcoin)
  • Send Cryptocurrency (Crypto Gift Card)
  • Deposit Cryptocurrency (Crypto Gift Card)
  • Send Crypto to Multiple Addresses or Ballet Products
See all 21 articles

Security & Trust

  • Are Ballet wallets durable?
  • Can I use the mobile app to set a new wallet passphrase?
  • What can I do if my Ballet wallet is lost or stolen?

Logistics

  • Where to purchase and how long will it take?
  • What are the applicable VAT charges?
  • The tracking number shows Delivered but not received.
  • How to know if the order has been shipped?
  • Shipping delay.
  • Why do some Ballet products have a long delivery time?
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