FAQ
Product Usage
- Do I need to use the Ballet Crypto app to receive coins?
- How do I check the balance on my Ballet wallet?
- Why is my transaction still pending?
- What should I provide Ballet Support to help me check my pending transaction?
- How do I deposit cryptocurrency to my Ballet wallet?
- How do I send cryptocurrency from my Ballet wallet?
Safety, Trust & Security
- How is the passphrase and private key generated?
- Is the Ballet cryptocurrency wallet durable?
- Isn't it required for the passphrase and private key to be combined at least once (electronically, on a computer) to generate the public address QR code?
- Why do Ballet wallets have serial numbers?
- How do you make sure that company employees, or manufacturing personnel, do not see and retain a copy of the private key and/or passphrase during the manufacturing and production process?
- Will there be a quality assurance auditing or sampling process, to ensure the correct passphrases are matched to the proper private key?